Returns/Exchanges/Refunds
What is the 100-day free trial?
We offer a 100-day return policy from the date you receive your item. To be eligible for a return, the item must be in its original condition, and you must provide a receipt or proof of purchase. A $99 return fee will be deducted from your refund. W
Are there any return fees?
To cover the costs of the product return process and the convenience of not having to worry about repackaging the sofa or keeping the box, we deduct a $99 fee from your refund. Our local carrier will contact you to schedule a pickup date, when they w
Can I make changes to my order?
Yes, you can make changes to your order, but only if it hasn’t started processing at the warehouse. Changes might include adding or removing items or updating upholstery options. Once your changes are confirmed, you’ll receive an updated invoice for
Do you offer exchanges?
We don’t have an exchange policy in place. However, you can return the product and place a new order for the item you’d like instead. Please note that we cannot arrange simultaneous delivery and pickup because UPS handles deliveries, while we use dif
If I return an item bought on sale, do I get a price adjustment?
If an item you purchased goes on sale, we will honor the sale price if the purchase was made within the last 7 calendar days. Beyond this 7-day window, price adjustments are no longer possible.
How do I cancel my order?
If your order has not yet begun processing at the warehouse, you can request changes, including cancellation. Once your order is processed or in transit, changes are no longer possible. Please refer to our return policy for detailed information on ho
How do I initiate a return?
To start a return, you can reach out to our support at [email protected] with your order number and reason for return. Once our team confirms all information, we’ll coordinate with our logistics partner to schedule the collection. A $99 return fee wil
When will I receive my refund?
After the collection of the items returned is complete, the refund will be applied to your original payment method. Refunds can take 5 to 10 working days to appear on their statement. Please note: Return processing typically takes 1–2 weeks, dependin
Do I need to keep the original packaging to return the Rove Lab sofa?
No, you don’t need to keep the original packaging to return your Rove Lab sofa. We understand that storing large boxes can be inconvenient, so our return process is designed to work without it. If you need to make a return, we’ll guide you through th
What is the complete return and cancellation policy?
Access our return and cancellation policy to learn about all the processes involved in returns, exchanges, cancellations, and refunds.