Shipping & Delivery
How much does shipping cost?
Because of our innovative packaging, we offer fast and free shipping, passing all the logistics savings to you.
How can I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details! This message will include a tracking number and a link to our tracking page!. By clicking on the tracking link, you will be able to see all
How long does delivery take?
Most people will receive it within 3–6 business days. Because of our vacuum-packed innovation, this is much faster than most home furniture deliveries. But be aware of the stock availability status:. In-Stock Items. Orders are estimated to take 3–6 b
Do I need to be home to receive my delivery?
You do not need to be home for delivery. Orders ship via the UPS "delivery confirmed" service, and you'll receive a text or email notification upon delivery. Please be aware: If your order exceeds £2,000 GBP, your item(s) will be sent with a signatur
Can I update or change my shipping address?
In order to know if you can change your address, we will have two scenarios:. If your order hasn’t been shipped yet, we can update the address. You can just email us at [email protected]. Please note: All changes go through a quick fraud check, which
Will I be notified when my package is delivered?
With "Delivery Confirmed", you'll receive an email or text notification once the package has been delivered. This is useful if you're away from the delivery location. The notification includes the delivery time, location, and sometimes the name of t
I live in a building. Will couriers bring the boxes to my unit?
If you live in a building and are wondering how your packages will be delivered, it's important to know that UPS has specific delivery protocols. Typically, UPS couriers will not bring packages inside your unit. Instead, they will leave the boxes at
What are the packaging dimensions and weight of the RoveLab modular couches?
The following information refers to the product when packaged. Find the module's weight after unpacking and check the height of the couch along with the full dimensions of the three models. M1 Armless piece. Carton dims: 30.7"11.8"11.8" (78x30x30cm).
Where Does Rove Lab ship?
Currently, we ship to Canada, the United States (continental U.S., excluding Hawaii and Alaska), Australia, the United Kingdom, Taiwan, and Hong Kong. Visit Rove Lab Canada to check estimated shipping dates. Visit Rove Lab US for shipping options in
Is there any way to delay or schedule shipping?
Currently, we are unable to accommodate requests for delayed shipping. Orders will be shipped as soon as stock becomes available. Please note that the foam has a limited time it can remain compressed in vacuum packaging. If you are moving or renovati
What if my delivery appointment fails?
If a UPS delivery attempt fails, UPS will typically make up to three delivery attempts on consecutive business days. After the third failed attempt, the package may either be held at a UPS location for pickup, returned to the sender, or delivered to
My UPS tracking page isn’t showing any updates in transit
When you receive your tracking number, the status may display as "Label Created." This means your order is being processed at the warehouse, which typically takes 1–2 business days. Once UPS collects the package, tracking updates will show live scans
My order was marked as delivered, but it’s not here. What should I do?
In case your order is marked as delivered, and you are not able to locate the items, please make sure to confirm if no one could have possibly received the items for you: Neighbours, Family Members or Mail Room. If you are still not able to locate yo
What should I do if I receive the wrong item in my order?
In rare cases of an error occurs, making you receive the incorrect item, please reach out to our support at [email protected]. Our team will assist you right away.
What should I do if my item(s) arrives damaged?
In case any damage is caused by the transportation of your item or for any other reason, we ask that you please inspect your order within one week of delivery. If you discover an item is defective, damaged, or incorrect, first, please verify that you